(1)If you are not sure about any application such as sizes, color, finish, shipping rate, etc stated on our online shop, please confirm clearly with our Customer Service before placing the order.
(2)Fancy Cabinet Knobs will send an e-mail order confirmation within 24 hours to the e-mail address you have specified.
(3)Lead time (typical durations between the placement of your order and shipment) displayed in your order confirmation is usually within 1-3 business days. In the instance of a lead time extension, you will be contacted and given the option to cancel your order or exchange for other items.
(4)Shipment tracking numbers are then provided via e-mail so you can track the status of your package(s). In the case of in-stock items, you will typically receive tracking information within 2-3 business days.
Order Cancellation:
Orders for in-stock merchandise may be cancelled if they haven’t been shipped. We offers two reimbursement options as follows.
(1) Exchange for same value merchandise
· Notify our Customer Service by a written email within 24 hours after you place the order. Otherwise, the order will be invalid for exchange.
· Write "Exchange" in the subject heading.
· Indicate your original invoice/sales order number.
· Indicate the items you would like to cancel and the model numbers you would like to order in exchange.
· Reconfirm the shipping address for exchange merchandise.
(2) Refund with a 25% restocking fee.
· Notify our Customer Service by a written email within 24 hours after you place the order. Otherwise, the order will be invalid for refund.
· Write "Refund" in the subject heading.
· Indicate your original invoice/sales order number.
Shipped orders cannot be cancelled.
(1)Special order items and made to order items may not be cancelled or returned.
(2)If you are not happy with the ordered items due to your own mistake in sizes, colors, etc and want an exchange for other items with same value, there will be a charge of 25% re-stocking fee of the commodity value and the shipping freight back and forth will be at your own charge as well. When we get the returned commodity in good condition, we'll ship the new items to you accordingly.